Policies & Cancellations

Service length is matched to the number of pets. Typically: • 30 minutes = 1 pet • 45 minutes = 1–2 pets • 60 minutes = 2–3 pets If you have more pets, we’ll recommend the service length that ensures proper care.

We require at least 48 hours’ notice before the start of a service to avoid being charged a cancellation fee equal to that day’s service (or the first day of multi-day reservations).