Privacy Policy

  1. Introduction

The Pet Concierge (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the personal information of our clients, website visitors, and mobile app users. By using our website, client portal, or services, you agree to this Privacy Policy.

  1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, address, phone number, email, emergency contact, pet names, veterinary information, and payment details.
  • Pet Information: Species, breed, medical needs, behavior notes, feeding instructions, and photos or videos shared for service purposes.
  • Usage Information: IP address, browser type, device information, and activity logs collected through our website or mobile app.
  • Location Data: When booking or using GPS-tracked services such as walks, pet taxi, or Mountain Dog Adventures, we may collect location data to ensure accurate service tracking and safety.
  1. How We Use Your Information

We use your information to:

  • Schedule and perform services requested through our client portal or app.
  • Communicate updates, confirmations, and pet reports.
  • Process payments and send invoices.
  • Maintain safety and service quality through GPS tracking and report cards.
  • Improve our website, app, and customer experience.
  1. Sharing Your Information

We do not sell or rent your personal information. We may share limited data only:

  • With third-party service providers (e.g., payment processors, scheduling software like Time to Pet, and mapping services such as Google Maps) for business operations.
  • With veterinary clinics or emergency responders if urgent care for your pet is required.
  • When required by law or regulation.
  1. Data Retention

We retain personal and service records for as long as necessary to fulfill services, comply with legal obligations, and resolve disputes.

  1. Data Security

We use industry-standard encryption and secure platforms to protect your data. However, no online transmission is completely secure, and you use our services at your own risk.

  1. Your Rights

You have the right to access, correct, or delete your personal information. You can make these requests by contacting us at [Insert Contact Email].

  1. Cookies and Tracking

Our website may use cookies and analytics tools to understand usage patterns and improve functionality. You may disable cookies in your browser settings.

  1. Updates to This Policy

We may update this policy periodically. The revised date at the top of this page will indicate the latest version.

  1. Contact Us

For questions or requests about this Privacy Policy, contact:
The Pet Concierge
Email: info@thepetconciergeutah.com
Phone: (385) 432-4736
Address: 5583 Harrison Blvd, South Ogden, UT 84404