Who we are?
At The Pet Concierge, we provide specialized in-home care for small and exotic pets across Ogden, Layton, and communities throughout Weber and Davis County. Fish, reptiles, birds, guinea pigs, and hamsters thrive best in their own environment, and that’s exactly where we care for them. Our Pet Concierges bring attentive, species-specific care directly to your door, backed by our partnership with Idlewire Pet Care.
Who we are
A professional team of trained pet lovers providing personalized, in-home care for small and exotic pets across Ogden, Layton, and Weber and Davis County communities.
What We Do
From aquarium feedings and reptile habitat checks to bird enrichment and small animal playtime, we bring trusted, species-aware care to your door.
What It Means for You
Your small pets stay comfortable in their own habitat, on their own schedule, while you enjoy peace of mind that comes with professional, transparent care.
Chameleon Care across Weber & Davis County, UT
Chameleons are among the most environment-sensitive reptiles you can own. Stress from transport or an unfamiliar handler can affect their health fast. For chameleon owners across Ogden, Layton, and Weber/Davis County communities, we bring the care directly to them.
What We Do Each Visit
- UVB and basking light checks at every visit
- Misting for hydration and enclosure humidity
- Live feeder insect feeding per your instructions
- Enclosure temperature monitoring and notes
- Full photo report card delivered after each visit
Longer trips: We schedule multiple visits per day to keep your chameleon’s lighting cycle, misting schedule, and feeding routine completely on track – no gaps, no stress.
Fish & Aquarium Care across Weber & Davis County, UT
Fish are entirely dependent on their environment. A disrupted feeding schedule, temperature swing, or equipment issue can cause serious harm fast. Our in-home aquarium care service gives fish owners across Ogden, Layton, and Weber/Davis County communities the attentive, consistent care their tanks deserve.
What We Do Each Visit
- Precise feeding per your schedule and portion instructions
- Water level and temperature checks at every visit
- Filter and equipment observation, flagged immediately if anything is off
- Light tank glass wipe to keep your setup looking its best
- Photo update and report card delivered after each visit
Longer trips: For longer absences, we schedule multiple daily visits and add more thorough water quality checks to ensure your aquarium stays healthy and equipment keeps running throughout.
Bearded Dragon, Gecko & Lizard Care across Weber & Davis County, UT
From bearded dragons and leopard geckos to iguanas and blue- tongued skinks, lizards do best in a stable, familiar environment. Transporting them can trigger stress responses that suppress feeding, disrupt shedding, and affect their overall health. In-home care eliminates all of that.
What We Do Each Visit
- Feeding – insects, vegetables, or prepared diets per your species’ instructions
- Heat and UVB lighting verification at every visit
- Enclosure spot cleaning and substrate checks
- Hydration and misting for species that require it
- Behavioral and physical observation with report card after each visit
Longer trips: For multi-day trips, we maintain your lizard’s full lighting cycle, feeding schedule, and enclosure routine – visiting as frequently as their species requires with daily report cards throughout.
Bird Care across Weber & Davis County, UT
Birds are intelligent, social animals that bond deeply to their home environment and daily routine. From parakeets and cockatiels to conures and parrots, leaving them without interaction – or moving them somewhere unfamiliar – can lead to stress, feather-picking, and lasting behavioral changes.
Drop-In Visits
- Fresh food and water – seeds, pellets, fruits, or vegetables per your instructions
- Cage cleaning and tray refresh
- Enrichment and hands-on interaction time
- Toy rotation to keep your bird mentally engaged
- Behavioral observation and report card after each visit
In-Home Pet Sitting
- Full daily companionship – vocal interaction, enrichment, and consistent routine
- Morning and evening feeding schedule maintained as normal
- Multi-day monitoring for behavioral changes – feather condition, appetite, vocalization
- Daily updates so you know your bird is thriving while you’re away
Your Pet
in Safe Hands
Our team holds certified training in pet safety, first aid, and professional care, so you can feel confident every visit is handled by true experts.
Always in the Loop. Real-Time Updates After Every Ogden Visit
Whether it's a quick drop-in, a neighborhood walk, or an overnight stay, every visit from your Ogden Pet Concierge includes a full update , so you always know your pet is safe, happy, and in great hands.
GPS Tracking
Photos
Multiple photos delivered after every visit showing your pet happy, fed, and well cared for in the comfort of their Ogden home.
Short Video
Voice Memo
Report Card
A full visit summary delivered through the Time to Pet app, including feeding notes, behavior, medications administered, and any observations from your Concierge.
Live Pet Call
Why choose us?
Certified, Experienced Staff
Around Your Schedule, On Your Terms
Safety & Transparency
Tailored to Your Pet’s Needs
Backed by Idlewire’s Expertise
With 50+ years of trusted care in the community, The Pet Concierge brings facility-level quality directly into your home, backed by our partnership with Idlewire Pet Care.
Happy pet, happy parent
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How it works?
Contact us
Meet & Greet
Enjoy Concierge Care
Frequently Asked Questions (FAQ)
The Pet Concierge – Where All Pets Can Be a VIP.
- Before & During Service
- Billing & Payments
- Booking & Accounts
- Policies & Cancellations
- Services & Care
- Support & Contact
Send us a request through Time to Pet or our website chat. If it’s within our scope of care, we’ll customize a solution for you.
Our only phone number is answered by an AI agent that uses the same FAQs and website information. You can also use our website chat AI or log in to Time to Pet for account support.
Service length is matched to the number of pets. Typically:
• 30 minutes = 1 pet
• 45 minutes = 1–2 pets
• 60 minutes = 2–3 pets If you have more pets, we’ll recommend the service length that ensures proper care.
We require at least 48 hours’ notice before the start of a service to avoid being charged a cancellation fee equal to that day’s service (or the first day of multi-day reservations).
We use company-provided collars, leashes, and Ruffland kennel crates in our van. Group sizes are kept small (3–4 dogs) for safety.
Yes, our Pet Concierges can administer most oral, topical, and basic medications. Please provide clear instructions during the Meet & Greet and in your pet profile.
Please ensure food, medications, leashes, litter supplies, or any special items are available and instructions are up to date in your Time to Pet profile.
Yes! Every visit includes a “report card” with GPS tracking, photos, videos, voice memos, and even the option of a live pet conference call.
Yes, we have several options:
• Overnight Pet Sitting (9pm–6am) in your home
• In Home Boarding Package (overnight + two daytime visits)
• VIP Package (24-hour one-on-one care, including walks, baths, and optional Mountain Dog Adventure)
This is a 90-minute group mountain hike for active dogs. We transport 3–4 dogs safely in our outfitted company van to local trails. After the adventure, we return your dog home or, if arranged, drop them off at Idlewire Pet Care for their All Day Play daycare program.
Depending on the time length (30, 45, or 60 minutes), your Pet Concierge can provide feeding, water refresh, medications, playtime, and a walk for dogs. We can also help with small household tasks like bringing in mail, watering plants, or adjusting blinds.
We care for dogs, cats, birds, fish, reptiles (like lizards and snakes), and other small pets.
Yes! Clients can add tips directly to their invoices through the Time to Pet Mobile App or Client Portal. For added convenience, you can also enable Automatic Tips, which lets you set a tip percentage or amount that will automatically apply to future invoices.
If you cancel a service with at least 48 hours’ notice, you will receive a full refund or credit applied to your Time to Pet account. Cancellations made with less than 48 hours’ notice are subject to a cancellation fee equal to the first day of service (or the first day of multi-day reservations). Refunds and credits are typically processed within 5–7 business days.
Yes. A complimentary 30-minute Meet & Greet is required before your first service so we can get to know you and your pets, review care instructions, and answer questions.
All payments are handled securely through Time to Pet. You can store payment methods and view invoices directly in your account.
Absolutely! Time to Pet makes it easy to add multiple pets, their care notes, and special instructions.
Payment is charged on the first day of the scheduled service(s) for the entirety of that reservation.
Currently, we do not require deposits. However, a valid credit card must be uploaded to your Time to Pet account before an approved booking can be processed. Full payment for the scheduled reservation is then charged on the first day of service.
We accept all major credit cards as well as ACH bank transfers through Time to Pet.
All bookings are made online through our account management app, Time to Pet. Once you create your account, you can request, modify, and manage all services in one place.
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