At The Pet Concierge, we
bring concierge-level care
to your pets, right in the
comfort of your home.
Who we are
A professional team of trained Pet Concierges, dedicated to providing personalized care in the comfort of your own home.
What We Do
From in-home sitting and drop-in visits to walks, feedings, and specialized care for cats, dogs, reptiles, fish, and small pets, we bring trusted pet care to you.
What It Means for You
Your pets stay happy and comfortable at home, while you enjoy the peace of mind that comes with reliable, professional care built around your schedule.
Our Services
In-Home Pet Sitting
your home, ensuring pets keep their
routines while you’re away.
Drop-In Visits
Dog Walking
Dogs, Cats & Small Pet Care
Mountain Dog Adventures
Pet Taxi Service
It’s like asking a friend to watch your pet while you are away
…but better.
At The Pet Concierge, our story began with a simple idea: pets deserve the same level of personalized attention and care at home as they do in the best facilities. After years of serving families through Idlewire Pet Care, we saw a growing need for professional, reliable in-home services that go beyond what traditional pet sitting can offer. That’s why we created The Pet Concierge, a dedicated team committed to bringing high-quality, tailored care right to your doorstep. Whether it’s daily walks, drop-in visits, specialized attention for dogs, cats, reptiles, and other small pets, or the signature Mountain Dog Adventures, our mission is to make life easier for pet parents while keeping pets safe, happy, and comfortable in their own environment. The Pet Concierge isn’t just about convenience; it’s about trust, professionalism, and the peace of mind that comes from knowing your pets are cared for by experts who treat them like family in the comfort of their home.
Our
Story
Because every pet deserves
VIP treatment.
Dogs
Cats
Fish
Reptiles
Small Pets
Adventure Dogs
Our Signature Experience
Mountain Dog Adventures
The Ultimate Hiking Experience for Your Pup
Your pup will:
- Join a small, curated pack of fellow adventurers
- Enjoy a 90-minute guided hike on safe, scenic mountain trails
- Travel in comfort with our Ruffland-equipped adventure vans
- Return home happily tired, enriched, and socialized
Led by our experienced Adventure Concierges, every outing blends exercise, fresh air,
and companionship with the same attentive care you expect from The Pet Concierge.
Happy pet, happy parent
see what others had to say
How it works?
Contact us
Meet & Greet
Enjoy Concierge Care
Why choose us?
Certified, Experienced Staff
Around Your Schedule, On Your Terms
Safety & Transparency
Tailored to Your Pet’s Needs
Backed by Idlewire’s Expertise
Frequently Asked Questions (FAQ)
The Pet Concierge – Where All Pets Can Be a VIP.
- Before & During Service
- Billing & Payments
- Booking & Accounts
- Policies & Cancellations
- Services & Care
- Support & Contact
Send us a request through Time to Pet or our website chat. If it’s within our scope of care, we’ll customize a solution for you.
Our only phone number is answered by an AI agent that uses the same FAQs and website information. You can also use our website chat AI or log in to Time to Pet for account support.
Service length is matched to the number of pets. Typically:
• 30 minutes = 1 pet
• 45 minutes = 1–2 pets
• 60 minutes = 2–3 pets If you have more pets, we’ll recommend the service length that ensures proper care.
We require at least 48 hours’ notice before the start of a service to avoid being charged a cancellation fee equal to that day’s service (or the first day of multi-day reservations).
We use company-provided collars, leashes, and Ruffland kennel crates in our van. Group sizes are kept small (3–4 dogs) for safety.
Yes, our Pet Concierges can administer most oral, topical, and basic medications. Please provide clear instructions during the Meet & Greet and in your pet profile.
Please ensure food, medications, leashes, litter supplies, or any special items are available and instructions are up to date in your Time to Pet profile.
Yes! Every visit includes a “report card” with GPS tracking, photos, videos, voice memos, and even the option of a live pet conference call.
Yes, we have several options:
• Overnight Pet Sitting (9pm–6am) in your home
• In Home Boarding Package (overnight + two daytime visits)
• VIP Package (24-hour one-on-one care, including walks, baths, and optional Mountain Dog Adventure)
This is a 90-minute group mountain hike for active dogs. We transport 3–4 dogs safely in our outfitted company van to local trails. After the adventure, we return your dog home or, if arranged, drop them off at Idlewire Pet Care for their All Day Play daycare program.
Depending on the time length (30, 45, or 60 minutes), your Pet Concierge can provide feeding, water refresh, medications, playtime, and a walk for dogs. We can also help with small household tasks like bringing in mail, watering plants, or adjusting blinds.
We care for dogs, cats, birds, fish, reptiles (like lizards and snakes), and other small pets.
Yes! Clients can add tips directly to their invoices through the Time to Pet Mobile App or Client Portal. For added convenience, you can also enable Automatic Tips, which lets you set a tip percentage or amount that will automatically apply to future invoices.
If you cancel a service with at least 48 hours’ notice, you will receive a full refund or credit applied to your Time to Pet account. Cancellations made with less than 48 hours’ notice are subject to a cancellation fee equal to the first day of service (or the first day of multi-day reservations). Refunds and credits are typically processed within 5–7 business days.
Yes. A complimentary 30-minute Meet & Greet is required before your first service so we can get to know you and your pets, review care instructions, and answer questions.
All payments are handled securely through Time to Pet. You can store payment methods and view invoices directly in your account.
Absolutely! Time to Pet makes it easy to add multiple pets, their care notes, and special instructions.
Payment is charged on the first day of the scheduled service(s) for the entirety of that reservation.
Currently, we do not require deposits. However, a valid credit card must be uploaded to your Time to Pet account before an approved booking can be processed. Full payment for the scheduled reservation is then charged on the first day of service.
We accept all major credit cards as well as ACH bank transfers through Time to Pet.
All bookings are made online through our account management app, Time to Pet. Once you create your account, you can request, modify, and manage all services in one place.
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